Inbox categories and urgency rules created
Scoped around the real workflow, then tested before it becomes part of a retained system.
Inbox systems
AI Inbox & Enquiry Triage
For businesses where important enquiries sit inside busy inboxes and rely on manual sorting.
Pilot in daysFounding pilot from GBP 249 / support from GBP 79 per monthWorkflow-led AI system
Outcomes
What this system should create.
Classify incoming enquiries, extract details, draft replies, route tasks, and surface urgent exceptions.
Useful information extracted into a working record
Scoped around the real workflow, then tested before it becomes part of a retained system.
Reply drafts generated from approved rules
Scoped around the real workflow, then tested before it becomes part of a retained system.
Urgent or high-value messages escalated
Scoped around the real workflow, then tested before it becomes part of a retained system.
Pilot Blueprint
The first useful version.
The first pilot is deliberately narrow. It should create visible proof quickly, then only expand once the business sees value.
Take one shared inbox or enquiry type, classify incoming messages, extract useful details, draft safe replies, and route exceptions.
A triage board showing category, urgency, missing detail, drafted reply, routing owner, and escalation rule.
- anonymised inbox examples
- reply rules
- who owns each enquiry type
Workflow
The operating path.
The exact tools can change by client. The workflow stays simple: define what comes in, what gets decided, where it gets logged, who acts, and what happens next.
01Receive
02Classify
03Extract
04Route
05Draft
06Escalate
Best Fit
Who this is built for.
The first pilot should track response time, routed tasks, urgent exceptions, and manual sorting removed.
Hotels
Best when the workflow has repeated demand, clear next actions, and a measurable reason to improve speed or consistency.
Property teams
Best when the workflow has repeated demand, clear next actions, and a measurable reason to improve speed or consistency.
Recruitment desks
Best when the workflow has repeated demand, clear next actions, and a measurable reason to improve speed or consistency.
Agencies
Best when the workflow has repeated demand, clear next actions, and a measurable reason to improve speed or consistency.
Pilot First
Start with one narrow workflow.
Send the current process, the tools involved, and the point where leads or admin currently get stuck. Founding-client monthly support prices stay fixed for the agreed scope while the plan remains active; new scope, heavy usage, and third-party costs are agreed separately.
hello@adamsinc.ukPilot Request
Send the details needed to make this specific.
Add contact details, current tools, the workflow issue, and timing. The form creates a structured email so the assessment starts with useful context.